Refund policy

Return and Refund Policy

Last Updated: 28 January 2024

Thank you for shopping at Wok ‘n’ Roll Equipment. We value your satisfaction and want to ensure a positive shopping experience. Please review our refund policy below, which adheres to the guidelines set by the Australian Competition and Consumer Commission (ACCC).

  1. Eligibility for Refund:
    • We offer refunds for products that are faulty, damaged, or not as described.
    • Change of mind returns may be accepted at our discretion.
  2. Timeframe for Refund:
    • Please notify us of any issues with your purchase within 14 days of receiving the item.
    • Refunds will be processed within 7 days of approval.
  3. How to Request a Refund:
    • Contact our customer service team at sales@woknrollequipment.com.au to initiate the refund process.
    • Provide your order number, a detailed explanation of the issue, and supporting evidence such as photographs.
  4. Refund Method:
    • Refunds will be issued through the same payment method used for the original purchase.
    • If the original payment method is no longer available, an alternative method may be used.
  5. Return Shipping:
    • In cases where a return is required, we will provide instructions for return shipping.
    • Return shipping costs for faulty or damaged items will be covered by Wok ‘n’ Roll Equipment Pty Ltd.
  6. Exceptions:
    • We reserve the right to deny a refund if the product has been tampered with, used improperly, or shows signs of intentional damage.
  7. ACCC Guidelines:
    • Our refund policy complies with the ACCC guidelines, ensuring your rights as a consumer are protected.
  8. Contact Information:
  9. Changes to the Refund Policy:
    • Wok ‘n’ Roll Pty Ltd reserves the right to update or modify this refund policy at any time. Changes will be effective upon posting to our website.

By making a purchase on the Wok ‘n’ Roll Equipment website, you agree to and accept the terms of our refund policy.

Thank you for choosing Wok ‘n’ Roll.